The opportunity
Support customer communication and project coordination for Intelligent Solutions Group International in the United States. Help customers move from an initial equipment inquiry through quotation, order updates and delivery by keeping requirements, documentation and next steps organized.
Work with ISG's commercial colleagues, solutions engineering and manufacturing partners. You will make it easier for customers to get clear updates and for internal teams to keep commitments, open questions and project records aligned.
What you’ll coordinate
- Receive and organize customer inquiries by email, phone or other agreed channels. Acknowledge requests, identify the next action and route commercial, technical or service questions to the responsible ISG colleague.
- Capture key project information for quotation follow-up, including equipment type, quantity, ratings when available, site location, target dates, required standards and supporting specifications or drawings.
- Track quotation requests, manufacturer responses, technical clarifications and customer follow-ups. Maintain clear records of status, owners and due dates without making unconfirmed price, technical or delivery commitments.
- Keep customers informed using confirmed information about quotation progress, document reviews, factory milestones, shipping plans and delivery updates. Escalate changes or risks promptly.
- Coordinate project and order documentation, including quotation revisions, approved submittals, contact details and handoff notes. Keep records organized in the agreed CRM, shared workspace or business system.
- Support the transition from accepted quotation to order execution by confirming required information, tracking open items and coordinating communication among the customer, ISG and manufacturing partners.
- Receive warranty, operations and maintenance inquiries and route them to the appropriate service provider or manufacturer. Track the handoff and follow up for a clear customer response.
- Prepare customer status summaries, meeting notes and action lists. Follow through on assigned actions and flag overdue items or recurring process issues.
- Collect customer feedback and identify opportunities to improve response clarity, documentation and coordination across the customer experience.
What you’ll bring
- Experience in customer service, inside sales, project coordination, order administration or a related customer-facing role. Business-to-business, industrial or equipment experience is an advantage.
- Clear, professional written and verbal communication, with the judgment to distinguish confirmed information from an item that needs review.
- Strong organization and attention to detail when managing multiple customer requests, document versions, deadlines and follow-up actions.
- Comfort using email, spreadsheets, document tools and CRM or order-management systems. Ability to learn ISG's products, workflows and recordkeeping practices.
- Ability to gather project details and recognize when an electrical, certification, pricing, warranty or delivery question must be escalated to a qualified colleague.
- A service-minded, dependable approach, sound discretion with customer and commercial information, and consistent follow-through.
- Relevant education or equivalent practical experience. No engineering qualification is required for this coordination role.
How the role works
Coordinate with ISG commercial colleagues, solutions engineering and manufacturing partners. The role supports customer communication and project administration; technical approvals, pricing decisions and contractual commitments remain with the designated accountable teams.
Success will be evaluated through accurate records, clear customer updates, timely follow-up, effective coordination and reliable closure of open actions, with objectives agreed for the role.